Before a customer begins trying to complete a job application, it is best to help him or her to create a resume. Most online job applications require a resume upload and it will be a reference document for the customer when completing other applications.
Optimal Resume and Got Resume Builder both provide templates with job and skill descriptions and allow the user to save a copy on the site and download it for printing or uploading to email.
When trying to attach resumes and cover letters to applications, it is easiest to download the resume or cover letter to the desktop, then attach it from withing the email or job application site.
Help the customer save the resume as "name.company.date.doc" so that he or she will easily be able to find the resume and date sent to each potential employer.
VERY IMPORTANT:
Teach the customer to tailor each resume sent out so that words in the resume match words in the job description. For instance if the resume lists "keyboarding" as a skill, but the job description lists "typing" as a skill, make sure the customer changes keyboarding to typing.
Online applications are searched through a program to find applicants with the required skills and experience listed on the job description. If the words do not match, the customer's resume may never be read by an actual person.
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